Order Information


Submit all purchase orders to sales@digilock.com or fax to 707-766-2286. Verbal orders must be confirmed by purchase order. Include PO number, contact name, phone and email, bill to and ship to locations, requested delivery date, end user or project name, store number (retail only), shipping method, preferred carrier and third party account numbers if applicable. Also include any special instructions or product information (new project or addition, replacement product, delivery instructions, etc.). Prepaid orders should include credit card information or indicate date of check payment or wire transfer.

Order Acknowledgements:

All orders will be acknowledged within 2 business days after receipt of all required order information. Please review order acknowledgements promptly and notify your sales representative or sales@digilock.com of any order discrepancies.

Pricing and Discounts:

All prices and discounts are based on those in effect at time order ships, unless otherwise agreed upon. Prices are per item and subject to change without notice.


Prices do not include any present or future federal, state or local property, license, privilege, sales, use, excise, gross receipts or other like taxes or assessments that may result from transactions or any services performed in connection therewith. Orders shipping to California may be subject to current sales tax rates, unless proof of tax exempt status or resale certificate is provided.


Payment is due in full prior to shipment on all prepaid orders. Credit card, corporate check or wire transfer payments are accepted. For orders over $2,500, a 50% deposit is required to start production with balance due prior to shipment. For accounts that qualify for net payment terms, payment is due 30 days from invoice date. To apply for net 30 terms, contact sales@digilock.com for account terms and to obtain a credit application. Minimum qualifications are required for account terms.


Orders will be assigned ship dates and acknowledged accordingly based on current lead times, product availability and delivery times. Ship dates are subject to change due to the nature of the product, labor, availability of material or manufacturing conditions beyond Digilock’s control. See current Lead Time Chart to calculate approximate delivery date prior to placing an order.

Changes or Cancellations: 

Changes or cancellations to an order must be in writing and may result in additional charges for labor and/or materials. Changes may result in a delay in the scheduled ship date. Additions to orders will be entered as separate stand-alone orders and must qualify for all terms of sale, including discounts, on an individual basis. Orders for special or non-standard items may not be cancelled. Orders may not be changed within 30 days of the scheduled ship date. Orders cancelled before shipment will incur a 10% cancellation fee before credit is issued. Orders cancelled after shipment will follow our Claims and Returns policies. Orders which are refused at delivery will be assessed all of the applicable fees including restocking, cancellation and other fees.

Claims and Returns: 

Claims for shortages and/or incorrectly filled orders must be filed with Digilock within 5 days of receipt of material. No goods will be accepted without written approval. Returns require obtaining a Return Merchandise Authorization (RMA) number. Such returns must be prominently marked with the Return Merchandise Authorization number and shipped prepaid (return shipping is the responsibility of the end-user). Returns, if approved, will be subject to a minimum restocking charge of 25% for unopened cases of stock product and must be received in mint condition. Non-stock materials are not returnable. Under no circumstance is Digilock liable for incidental or consequential damages. Charge-backs will not be allowed. For all return requests, contact support@digilock.com.
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