Changes, Cancellations & Returns

Changes or cancellations to an order must be in writing and may result in additional charges for labor and/or materials. Changes may result in a delay in the scheduled ship date. Additions to orders will be entered as separate stand-alone orders and must qualify for all terms of sale, including discounts, on an individual basis. Orders for special or non-standard items may not be cancelled. Orders may not be changed within 30 days of the scheduled ship date. Orders cancelled before shipment will incur a 10% cancellation fee before credit is issued. Orders cancelled after shipment will follow our Claims and Returns policies.  Orders which are refused at delivery will be assessed all of the applicable fees including restocking, cancellation and other fees.

Claims for shortages and/or incorrectly filled orders must be filed with Digilock within 5 days of receipt of material. Price adjustments must also be made in writing 10 days from receipt of invoice. No goods will be accepted without written approval. Returns require obtaining a Return Merchandise Authorization (RMA) number. Such returns must be prominently marked with the Return Merchandise Authorization number and shipped prepaid (return shipping is the responsibility of the end-user). Returns, if approved, will be subject to a minimum restocking charge of 25% for unopened cases of stock product and must be received in mint condition. Non-stock materials are not returnable. Under no circumstance is Digilock liable for incidental or consequential damages. Charge-backs will not be allowed. For all return requests, contact support@digilock.com.

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